Last updated: August 2026
People usually find us on a difficult day. Nobody should be left worrying that they made an expensive mistake on top of everything else, so our policy is simple.
First: would a later start date help?
Sometimes a journey simply arrives too early. That is the most common reason people write to us, and it usually isn’t a reason to cancel anything.
You are welcome to pause the journey and choose a new start date at any point, at no cost. Just tell us. Grief keeps its own calendar, and we would rather move the dates than lose the gift.
Thirty days, full refund
If a journey isn’t right — for you or for the person you bought it for — write to us within 30 days of your purchase and we will refund the full amount. Emails you have already received and materials you have already downloaded are yours to keep.
All we ask is one line about what didn’t fit. There is one person writing these journeys, and the ones that miss teach her more than the ones that land. You won’t be talked out of it and you won’t be asked a second question — and if you would rather say nothing at all, you will still get your money back.
How to ask
Email info@a365gift.com from the address you used to buy, or include your order number. That’s all we need.
We aim to reply within two business days and to process the refund within three business days of approving it. Depending on your bank or card issuer, the money usually appears within five to ten business days after that. Refunds are always returned to the original payment method.
If you bought it as a gift
The refund goes to you, the buyer, since you made the payment. If the recipient would simply rather not receive the emails, they can unsubscribe with one click at the bottom of any message — you do not need to do anything, and no further emails will be sent.
After 30 days
We are no longer able to offer a routine refund once 30 days have passed. If something has gone wrong on our side — emails that never arrived, downloads that never worked, a journey that started on the wrong date — please write to us regardless of when it happened. We will put it right.
Before you dispute a charge
If you don’t recognise a charge on your statement, please email us first. The name shown by your bank may not read “a365gift”, and we can identify your order and resolve it far faster than a dispute can.
Your statutory rights
This policy is offered in addition to any rights you have under the consumer law that applies where you live. It never replaces them.