Before you decide
Questions people ask
Everything you might want to know before choosing a journey: how it works, what’s included, what it costs, and the practical details. If your question isn’t here, write to hello@a365gift.com.
Giving it to someone
How will they know it came from me?
You can add a message in your own words when you set it up. Your name and your message are printed on the gift certificate, and your name appears again in their first email. After that, the weeks belong to them.
Can I choose when it starts?
Yes. Every journey begins on a Monday, and you choose which one: the first one available, or one further ahead. So you can give it now and choose when you want the journey to begin.
Can I keep it for myself instead?
Of course. Every journey can be given to someone or chosen for yourself. Simply use your own name and email address when you set it up.
Can I give more than one?
Yes, one at a time. Each journey is set up separately, with its own name, its own message and its own starting date.
Isn’t twelve weeks a lot? I don’t want to intrude.
It’s three short emails a week, each taking only a minute or two to read. There’s nothing they have to keep up with. That’s what makes it different from a gift that arrives once. For twelve weeks, they’re reminded that someone thought of them.
Will they know what I paid?
No. The price never appears in anything they receive.
Can they reply to the emails?
Yes. Replies come directly to me. They never have to write back, but if they do, I read every reply.
Choosing it for yourself
Can I choose when it starts?
Yes. Every journey begins on a Monday, and you choose which one: the first one available, or one further ahead. So you can order now and begin when it suits you.
Can I give it to someone instead?
Of course. Every journey can be chosen for yourself or given to someone. Choose As a gift on the journey page before you buy. You’ll then add their name and a personal message, and get a gift certificate to print or forward.
Isn’t twelve weeks a lot?
It’s three short emails a week, each taking only a minute or two to read. There’s nothing you have to do or keep up with.
Can I reply to the emails?
Yes. Replies come directly to me. You never have to write back, but if you do, I read every reply.
What it actually is
What exactly do I get, and what do they receive?
You receive a gift certificate with their name, the start date and your message already on it, ready to print or forward, plus a confirmation email for your records.
They receive a twelve-week journey: three emails a week, with stories, questions, optional writing prompts, voice messages, a carefully chosen playlist and printable pages to use and keep.
What exactly do I get?
A twelve-week journey: three emails a week, with stories, questions, optional writing prompts, voice messages, a carefully chosen playlist and printable pages to use and keep. You also receive a confirmation email for your records.
Which journeys can I choose from?
There are two kinds of journeys: To Get Through, for times you’d rather not go through alone, and To Celebrate, for moments worth holding on to. Explore all journeys →
What time of day do the emails come?
In the morning, in their own time zone, every Monday, Wednesday and Saturday.
What time of day do the emails come?
In the morning, in your own time zone, every Monday, Wednesday and Saturday.
Do I need a printer?
Not necessarily. The gift certificate can be printed or sent digitally. The Notebook and other printable pages are designed for an ordinary home printer, using standard paper and black ink.
Do I need a printer?
Not necessarily. The Notebook and other printable pages are designed for an ordinary home printer, using standard paper and black ink.
Will the printable pages fit paper outside the US?
The printable pages are made for standard US paper, 8.5 × 11 inches, because that’s the reader the journeys are written for. In many other countries the usual size is A4, which is slightly narrower and taller, so a page may not fit exactly as intended.
The simple fix: in the print settings, choose Fit to page (sometimes called Scale to fit). The whole page will print, just a little smaller.
Do they have to write or respond?
Not at all. They never have to reply, though if they want to, I read every one. They can read, listen, write when they feel like it, or skip anything they don’t. There’s no pressure to keep up or do it a certain way.
Do I have to write or respond?
Not at all. You never have to reply, though if you want to, I read every one. You can read, listen, write when you feel like it, or skip anything you don’t. There’s no pressure to keep up or do it a certain way.
What if they never read them?
That’s entirely up to them. There’s no dashboard, reminder or message back to you about what they’ve opened. They can read each email when it arrives, save it for later, or leave it unread. They can use the journey however they like.
What if I don’t read them all?
That’s entirely up to you. There’s no dashboard and no reminder. You can read each email when it arrives, save it for later, or leave it unread. You can use the journey however you like.
What happens after the twelve weeks?
The twelve-week journey ends, and four more emails follow: the first two weeks after the final journey email, and three more over the following year. There’s nothing they need to do; they simply arrive in the inbox when the time comes.
What happens after the twelve weeks?
The twelve-week journey ends, and four more emails follow: the first two weeks after the final journey email, and three more over the following year. There’s nothing you need to do; they simply arrive in your inbox when the time comes.
Is this therapy or counseling?
No. The journeys offer companionship and space for reflection, but they are not therapy, counseling, medical advice or treatment. They don’t diagnose or replace professional support.
About the Pet Loss journey
Does it matter which animal they lost?
No. The emails are written about the bond, not the species. Dog, cat, horse, rabbit or bird: what matters is the relationship they had, and the absence they’re living with now.
Does it matter which animal I lost?
No. The emails are written about the bond, not the species. Dog, cat, horse, rabbit or bird: what matters is the relationship you had, and the absence you’re living with now.
What if they lost their pet some time ago?
That’s fine. When you add their details, you’ll tell us roughly how long ago it was, so the first email meets them where they are. After that, the journey isn’t tied to any timeline.
What if I lost my pet some time ago?
That’s fine. When you add your details, you’ll tell us roughly how long ago it was, so the first email meets you where you are. After that, the journey isn’t tied to any timeline.
Do they have to write about their pet?
No. The Notebook has room for stories and memories, but nothing is required. They can simply read the emails and listen to the voice messages.
Do I have to write about my pet?
No. The Notebook has room for stories and memories, but nothing is required. You can simply read the emails and listen to the voice messages.
About the Held journey
Does Held have to be about an illness?
No. Held is written for life-changing news of any kind: a diagnosis, worrying news about someone they love, or something else that changes everyday life. The emails never ask what happened, and never assume.
Does Held have to be about an illness?
No. Held is written for life-changing news of any kind: a diagnosis, worrying news about someone you love, or something else that changes everyday life. The emails never ask what happened, and never assume.
Do I need to tell you what happened?
No. You’ll only be asked roughly how recent the news is, so the first emails meet them where they are. After that, the twelve weeks are the same for everyone.
Do I need to tell you what happened?
No. You’ll only be asked roughly how recent the news is, so the first emails meet you where you are. After that, the twelve weeks are the same for everyone.
What if the news isn’t recent?
Held has three different beginnings, depending on whether the news is new, has been part of life for a while, or has been present much longer. After the first two weeks, everyone receives the same journey. So there’s no need to begin right after the news. It can start whenever it suits.
About the New Baby journey
When should the New Baby journey begin?
On a Monday at least 13 weeks before the due date. All twelve weeks are written for the time before the baby arrives, and babies often come a little early. If the due date is closer than that, this journey isn’t the right fit.
When should I begin?
On a Monday at least 13 weeks before your due date. All twelve weeks are written for the time before the baby arrives, and babies often come a little early. If your due date is closer than that, this journey isn’t the right fit.
Is it only for first-time parents?
Not at all. It’s written for anyone expecting a baby, whether it’s their first or they already have children at home.
Is it only for first-time parents?
Not at all. It’s written for anyone expecting a baby, whether it’s your first or you already have children at home.
Is it for one parent or two?
Either. The emails go to one email address and never assume a particular kind of family. Some questions invite them to ask a partner, a friend or someone close.
Is it for one parent or two?
Either. The emails go to one email address and never assume a particular kind of family. Some questions invite you to ask a partner, a friend or someone close.
Is this pregnancy or medical advice?
No. The journey offers company and a little fun in the weeks before the baby arrives. It is not medical advice, pregnancy or birth guidance, counseling, or a parenting course. For anything about their health or the baby’s, they should talk to their doctor, midwife or other healthcare provider.
Is this pregnancy or medical advice?
No. The journey offers company and a little fun in the weeks before the baby arrives. It is not medical advice, pregnancy or birth guidance, counseling, or a parenting course. For anything about your health or your baby’s, talk to your doctor, midwife or other healthcare provider.
Payment & changing your mind
How much does a journey cost?
$79, paid once. There’s no subscription, nothing renews, and there’s nothing to cancel later. Any applicable sales tax is shown before you pay.
What will I see on my card statement?
The charge shows as “LINK.COM* A365GIFT.COM”. The LINK.COM part is there because payment is handled by Stripe through Link, which is also why the checkout says “Sold through Link” and why your receipt comes from Link.
If you’re ever unsure about a charge, write to hello@a365gift.com and we’ll find your order.
What if it isn’t right for them?
You can ask for a full refund before the journey begins or within 30 days of its start date. Just email hello@a365gift.com. No forms and no explanation needed.
What if it isn’t right for me?
You can ask for a full refund before your journey begins or within 30 days of its start date. Just email hello@a365gift.com. No forms and no explanation needed.
Can I change the starting date after I’ve paid?
Yes, as long as the journey hasn’t started yet. Write to hello@a365gift.com and we’ll change the date for you. Once the first email has been sent, the schedule can no longer be changed.
Where is a365gift available?
Everywhere. The journeys are written in American English, with an American reader in mind, but they are delivered worldwide.
When you set up the journey you choose a time zone, so the emails arrive in the morning wherever the recipient lives. If you don’t see the right one listed, write to hello@a365gift.com and we’ll add it for you.
Where is a365gift available?
Everywhere. The journeys are written in American English, with an American reader in mind, but they are delivered worldwide.
When you set up the journey you choose a time zone, so the emails arrive in the morning wherever you live. If you don’t see the right one listed, write to hello@a365gift.com and we’ll add it for you.
Practical things
Does anyone need an account?
No. There’s no account to create and no app to download. Everything arrives in the inbox they already use.
Do I need an account?
No. There’s no account to create and no app to download. Everything arrives in the inbox you already use.
What if an email doesn’t show up?
Check the spam or junk folder first and add hello@a365gift.com to your safe senders or contacts. If it still hasn’t arrived, write to us and we’ll help.
Can they stop the emails?
At any time, with one click at the bottom of any email. Nothing is asked and no one is told.
Can I stop the emails?
At any time, with one click at the bottom of any email. Nothing is asked and no one is told.
What happens to their details?
We only use their details to deliver and manage the journey, and we never sell their personal information. You can read exactly what we collect and how we use it in our Privacy Policy.
What happens to my details?
We only use your details to deliver and manage the journey, and we never sell your personal information. You can read exactly what we collect and how we use it in our Privacy Policy.
Who writes all this?
I do. I’m Martine. I write every journey myself, and the voice messages are in my own voice. Everything is created before the journey ever reaches an inbox. More about me →