Refunds

Refund Policy

Last updated: August 2026

People often find us at a moment that matters. Nobody should be left worrying that they made an expensive mistake on top of everything else, so our policy is simple.

First: would a later start date help?

Sometimes a journey simply comes too early. That is the most common reason people write to us, and it usually isn’t a reason to cancel anything.

If the journey hasn’t started yet, just tell us and we’ll move it to a date that suits better, at no cost. Life keeps its own calendar, and we would rather change the date than lose the gift.

Once a journey has begun it runs its full twelve weeks, so it can’t be paused halfway. If a journey that has started isn’t right, the refund below applies.

Thirty days, full refund

If a journey isn’t right — for you or for the person you bought it for — write to us within 30 days of your purchase and we will refund the full amount. Emails you have already received and materials you have already downloaded are yours to keep.

If you’d like to tell me what didn’t fit, I’d genuinely appreciate it — but you don’t need to give a reason to receive your refund.

How to ask

Email hello@a365gift.com from the address you used to buy, or include your order number. That’s all we need.

We aim to reply within two business days and to process the refund within three business days of approving it. Depending on your bank or card issuer, the money usually appears within five to ten business days after that. Refunds are always returned to the original payment method.

If you bought it as a gift

The refund goes to you, the buyer, since you made the payment. If the recipient would simply rather not receive the emails, they can unsubscribe with one click at the bottom of any message — you do not need to do anything, and no further emails will be sent.

After 30 days

We are no longer able to offer a routine refund once 30 days have passed. If something has gone wrong on our side — emails that never came, downloads that never worked, a journey that started on the wrong date — please write to us regardless of when it happened. We will put it right.

Before you dispute a charge

If you don’t recognize a charge on your statement, please email us first. The name shown by your bank may not read “a365gift”, and we can identify your order and resolve it far faster than a dispute can.

Your statutory rights

This policy is offered in addition to any rights you have under the consumer law that applies where you live. It never replaces them.